Exploring Synq Africa’s Service Offerings and Capabilities

Unveiling Synq Africa’s Service Offerings

At Synq Africa, we pride ourselves on delivering a comprehensive range of services designed to meet the diverse communication needs of businesses across Africa. Our offerings include Bulk SMS solutions, USSD solutions, Mpesa payment notifications, and survey solutions.

Bulk SMS Solution

Overview

Our Bulk SMS Solution enables businesses to send crucial messages quickly across 47 networks in Africa or locally within Kenya. Whether for promotional campaigns or transactional alerts, our platform ensures efficient message delivery.

Throughput and Capacity

  • Direct Connections: Offer a throughput of 500 messages per second.
  • Indirect Connections: Range from 100 to 300 messages per second.

Portal Features

Our user-friendly portal provides various functionalities:

  • Sending bulk and single SMS
  • Uploading contact lists via Excel
  • Scheduling messages
  • Viewing and generating reports

API Integration

Our reliable SMS APIs allow for seamless integration of text messaging into web and mobile applications. Web-hooks can be configured for delivery reports and callbacks, enhancing the functionality and efficiency of your communication systems.

USSD Solution

Overview

Our USSD solutions are secure, cost-effective, and reliable, enabling businesses to interact with customers and employees efficiently.

Categories

  • Dedicated USSD: Exclusive 3-digit codes for single users (e.g., *393#).
  • Shared USSD: Codes shared by multiple companies, with each allocated a channel (e.g., 393200#).

Throughput and Capacity

Our USSD gateway handles up to 5,000 simultaneous sessions and incorporates auto-scaling technologies to manage traffic surges seamlessly.

Portal and API

  • Portal: Monitor USSD traffic and generate reports.
  • API: Develop and deploy USSD applications quickly using our well-documented API.

Mpesa Payments Automated Notifications

Our portal integrates with Mpesa PayBill and Till numbers, allowing for automated, customized message notifications after each payment. Transaction details are stored for monitoring, and payee information is added to your database.

Survey Solution

Using SynqChat, conduct efficient surveys and gather feedback through two-way SMS capabilities. Short codes enable smooth survey processes, queries, and ticketing, with responses managed via our platform or API.

Synq Africa’s Infrastructure Capabilities

Availability and Capability

Our infrastructure supports product growth and adapts automatically to increasing traffic and occasional spikes. With automatic failover and recovery mechanisms, we ensure minimal downtime and high availability.

Capacity to Handle Large Traffic

Each of our products is uniquely configured on separate auto-scaling groups on AWS, allowing for independent management of increasing traffic. This setup ensures high efficiency and availability.

Reporting and Analytics

Our portal offers advanced reporting and analytical tools, enabling users to generate detailed reports and analyses. Customized reports can also be created to meet specific business needs, providing valuable insights into communication campaigns.

Why Choose Synq Africa?

Results

We deliver results by partnering with leading telecom vendors and ISPs and employing trained, multi-skilled experts.

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