Welcome to Synq Africa – Revolutionizing Communication Across the Continent

Welcome to Synq Africa

In the ever-evolving landscape of telecommunications, staying ahead of the curve is paramount. At Synq Africa, we are dedicated to creating new markets and harnessing existing opportunities to provide top-notch communication solutions. As a Continental Carrier Relationship Firm, we specialize in Bulk SMS and have amassed a wealth of experience over the past eight years in developing successful Bulk Short Message Service (BSMS) Management Information Systems (BSMIS) for organizations across Africa.

About Synq Africa

Vision and Mission

Our vision at Synq Africa is to become the partner of choice for both internal and external clients. We strive to anticipate, understand, and satisfy the telecommunications and information needs of our customers. By creating flexible relationships through personalized packages, we aim to deliver exceptional service and value.

Core Values: CONNECTING

Our values are encapsulated in the acronym ‘CONNECTING’:

  • Creativity: We innovate to provide unique solutions.
  • Open-mindedness: We embrace new ideas and perspectives.
  • Nobility: We conduct our business with integrity and honor.
  • Neoteric: We stay ahead by leveraging the latest technologies.
  • Efficiency: We optimize processes to deliver timely results.
  • Candid: We maintain transparency in all our dealings.
  • Timeliness: We ensure prompt service delivery.
  • Integrity: We uphold the highest ethical standards.
  • Noetic: We utilize knowledge to drive success.
  • Go-Getter: We are proactive in achieving our goals.

Why Synq Africa?

Connections & Networks

With a vast footprint across the globe, Synq Africa opens doors to a multitude of mobile network operators eager to collaborate with providers of carrier-grade solutions, platforms, and equipment. Our extensive network ensures seamless communication for our clients.

Experience

Our expertise spans various sectors and regions:

  • Health and Awareness Campaigns: Collaborating with Population Services Kenya (PSK), we have run numerous campaigns in arid and semi-arid regions, utilizing two-way SMS short codes to collect data reports.
  • Financial Institutions: We support microfinance institutions and saccos, providing them with robust communication platforms.
  • Aggregators: Our platform is trusted by aggregators who resell our services, ensuring wide reach and reliability.

Clientele Demography

Our diverse clientele includes financial institutions, the gaming industry, the hospitality sector, and religious organizations, among others. This diversity underscores our ability to cater to varied communication needs effectively.

Achievements

At Synq Africa, we believe in delivering results through:

  • Alliances with Leading Telecom Vendors and ISPs: We collaborate with top industry players to ensure high-quality service.
  • Experienced Team: Our seasoned developers and customer service staff enhance your communication capacity.
  • Efficiency and Cost-Saving: Our robust portal allows for efficient multi-tasking, saving you time and money.
  • 24/7/365 Support: We offer round-the-clock support through our dedicated expert teams.
  • Stability: Our platform is designed to handle high traffic without compromising performance.

Network Presence

Synq Africa boasts connections with over 30 telecommunication network providers across Africa and globally. This extensive network enables us to send both local and international messages efficiently.

International Messages

To ensure compliance and avoid being flagged, international messages must originate from a registered sender ID and contain clean, non-political content.

Local Messages

For local messaging, especially targeted at farmers in various countries, we provide the platform and messages. We recommend partnering with government bodies or NGOs for easier and cheaper facilitation of USSD and short code services.

Synq Infrastructure

Availability and Capability

Our infrastructure is designed to support product growth and adapt automatically to increasing traffic and occasional spikes. With automatic failover and recovery mechanisms, we minimize potential downtime and ensure continuous service availability.

Capacity to Handle Large Traffic

Each of our products is uniquely configured on different auto-scaling groups on AWS

(Amazon Web Services). This setup ensures that increasing traffic for any particular product is managed independently, maintaining high efficiency and availability. Currently, our average monthly traffic is 15 million bulk messages and 10 million USSD sessions.

Reports and Analytical Tools

Our portal offers comprehensive reporting and analytical tools. Users can generate reports and view analyses of credit usage and product delivery success rates. Additionally, you can create customized reports tailored to your specific needs, providing valuable insights into your communication campaigns.

Services Offered

Bulk SMS Solution

Our platform enables you to send important SMS messages quickly across 47 networks in Africa or locally within Kenya. Whether you need to send promotional messages or transactional alerts like one-time passcodes, our portal and API have you covered.

  • Throughput and Capacity: Direct connections to mobile networks offer a throughput of 500 messages per second, while indirect connections range from 100 to 300 messages per second.
  • Portal Features: The user-friendly portal allows for sending bulk SMS, single messages, uploading contact lists via Excel, scheduling messages, and viewing reports.
  • API Integration: Our reliable SMS APIs provide a variety of options for integrating text messaging into web and mobile applications, with web-hooks for delivery reports and callbacks.

USSD Solution

Our secure, cost-effective, and reliable USSD solutions enable businesses to interact with customers and employees efficiently.

  • Categories:
    • Dedicated USSD: A unique 3-digit code used exclusively by one user (e.g., *393#).
    • Shared USSD: A code shared by multiple companies, with each allocated a channel on our dedicated codes (e.g., 393200#).
  • Throughput and Capacity: Our USSD gateway handles up to 5,000 simultaneous sessions and incorporates auto-scaling technologies for resource management.
  • Portal and API: Monitor USSD traffic and generate reports via our portal, or create USSD applications quickly using our API.

Mpesa Payments Automated Notifications

Integrate existing Mpesa PayBill and Till numbers with our portal to automatically send pre-defined customized messages after every payment. Transaction details are saved for monitoring, and payee information is added to your phone numbers database.

Survey Solution

Using our SynqChat platform, conduct surveys and gather feedback through two-way SMS using short codes (MO & MT). Messages can be sent directly or via our API, and end-users can reply, making it ideal for surveys, queries, and ticketing.

Contact Us

Visit us at Pinetree Plaza, 8th Floor, Karuna Close, Nairobi.

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