Synq Africa’s Advanced Network and Infrastructure Capabilities

Synq Africa’s Network Presence

At Synq Africa, our extensive network presence spans over 30 telecommunication network providers across Africa and globally. This vast connectivity ensures that we can deliver both local and international messages with unparalleled efficiency and reliability.

International Messaging

To maintain the integrity and effectiveness of international messaging, it is crucial that messages originate from a registered sender ID and contain clean, non-political content. This approach prevents messages from being flagged and ensures smooth delivery.

Local Messaging

For local messaging, especially for targeting specific groups such as farmers, we offer a robust platform and messaging services. Partnering with local governments or NGOs can facilitate USSD and short code services, making the process faster and more cost-effective.

Robust Synq Infrastructure

Our infrastructure is designed to support seamless product growth and adapt to increasing traffic and occasional spikes. Here are the key aspects of our infrastructure:

Availability and Capability

  • Automatic Adaptation: Our infrastructure automatically adapts to increasing traffic and occasional spikes, ensuring uninterrupted service.
  • Failover and Recovery: Automatic failover and recovery mechanisms minimize potential downtime in case of server failures, maintaining high availability.

Handling Large Traffic

Our products, though under the same umbrella, are uniquely configured on separate auto-scaling groups on AWS. This setup allows each product to handle increasing traffic independently, ensuring high efficiency and availability.

  • Average Traffic: We handle an average of 15 million bulk messages and 10 million USSD sessions per month.
  • Load Balancing: Products are interconnected on our Synq Portal Dashboard via AWS load balancers, ensuring optimal performance and scalability.

Advanced Reporting and Analytics

Our portal offers sophisticated reporting and analytical tools, enabling users to generate detailed reports and analyses. This feature helps in understanding credit usage, product delivery success rates, and other critical metrics. Additionally, you can create customized reports to meet specific business needs.

Comprehensive Services Overview

Bulk SMS Solution

Our Bulk SMS Solution is designed to deliver important messages quickly and efficiently across multiple networks.

  • Throughput: Direct connections offer a throughput of 500 messages per second, while indirect connections range from 100 to 300 messages per second.
  • Portal Features: The portal allows for sending bulk and single SMS, uploading contact lists, scheduling messages, and generating reports.
  • API Integration: Our reliable SMS APIs enable easy integration of text messaging into web and mobile applications.

USSD Solution

Our USSD solutions provide secure and reliable channels for businesses to interact with customers and employees.

  • Dedicated and Shared USSD: We offer both dedicated (unique 3-digit codes) and shared (multiple companies on a single code) USSD services.
  • Throughput: Our gateway handles up to 5,000 simultaneous sessions and utilizes auto-scaling technologies.
  • Portal and API: The portal allows for monitoring and reporting, while the API facilitates quick development of USSD applications.

Mpesa Payments Automated Notifications

Our system integrates with Mpesa PayBill and Till numbers to send automated, customized messages after each payment. Transaction details are stored for monitoring, and payee information is automatically added to your database.

Survey Solution

Conduct surveys and gather feedback using SynqChat’s two-way SMS capabilities. Short codes facilitate efficient surveys, queries, and ticketing, with responses managed via our platform or API.

Contact Us

Reach out to Synq Africa for all your communication needs. Visit us at Pinetree Plaza, 8th Floor, Karuna Close, Nairobi.

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